Triage

Your inbox, reinvented. Learn how to action your emails, achieve #triagezero fast and get on top of your workday.

Lachlan Macindoe avatar Andi Ancheta avatar Erin Jamison avatar +1
21 articles in this collection
Written by Lachlan Macindoe, Andi Ancheta, Erin Jamison and 1 other
FAQs

Why don't I have access to an email?

In some cases, you may not have access to an email. This can happen in a few different circumstances.
Andi Ancheta avatar
Written by Andi Ancheta
Updated over a week ago

Can I mute my Triage notifications?

Prevent all new incoming Triage notifications by turning off the Triage badges and banners in your profile settings.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

If I archive an email in Outlook, will it move the email to cleared in Karbon?

When you archive an email or move it into another folder in Outlook, it will clear the email from Triage in Karbon.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Where can I find my sent emails?

You can find any sent email by visiting your 'sent' folder in Karbon or by searching using the Global Search function.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Does Karbon have email templates?

Karbon does not currently have email templates, but there is a workaround to allow canned messages to be used.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Why has my email split into a new conversation?

If a colleague is removed from an unshared email, the conversation is split into a new one, to protect privacy.
Lachlan Macindoe avatar
Written by Lachlan Macindoe
Updated over a week ago

How can I print an email?

You can print any email by clicking on the options menu "...".
Andi Ancheta avatar
Written by Andi Ancheta
Updated over a week ago

Does Karbon have a spell checker?

Karbon does not have a spell checker; however, you can use your browser's spell checker options.
Andi Ancheta avatar
Written by Andi Ancheta
Updated over a week ago

What font is used for emails from Karbon?

Karbon does not apply any default font settings to emails, which allows the email to be viewed by the receiver based on their own settings.
Lachlan Macindoe avatar
Written by Lachlan Macindoe
Updated over a week ago