Triage | Karbon Help

Overview

Overview of Triage

Learn how to best navigate your Triage

Written by Lise Gervig Pedersen
Updated over a week ago

How-tos

Create, write and send an email

Learn how to create and format an email before sending, find your draft emails and undo an email send.

Written by Lise Gervig Pedersen
Updated over a week ago

Collaborate on emails in Triage

Learn how to reply, forward, collaborate, comment on, schedule, undo and remove an email from Triage.

Written by Lise Gervig Pedersen
Updated over a week ago

Action an email

In Triage, you don't just manage emails, you action them. Learn how to best manage your Triage in this article.

Written by Lise Gervig Pedersen
Updated over a week ago

Best Practices

Managing multiple emails

Learn the best practices for sharing emails, inboxes and setting up email aliases in this article.

Written by Lise Gervig Pedersen
Updated over a week ago

Files and attachments

In this article, you will learn about the best practices for handling files and attachments.

Written by Lise Gervig Pedersen
Updated over a week ago

Having emails skip Triage

In this article, you'll learn best practices for setting up certain emails to skip Triage depending on your email provider

Written by Erin Jamison
Updated over a week ago

FAQs

Why don't I have access to an email?

In some cases, you may not have access to an email. This can happen in a few different circumstances.

Written by Andi Ancheta
Updated over a week ago

Can I mute my Triage notifications?

Prevent all new incoming Triage notifications by turning off the Triage badges and banners in your profile settings.

Written by Erin Jamison
Updated over a week ago

If I archive an email in Outlook, will it move the email to cleared in Karbon?

When you archive an email or move it into another folder in Outlook, it will clear the email from Triage in Karbon.

Written by Erin Jamison
Updated over a week ago

Where can I find my sent emails?

You can find any sent email by visiting your 'sent' folder in Karbon or by searching using the Global Search function.

Written by Erin Jamison
Updated over a week ago

Does Karbon have email templates?

Karbon does not currently have email templates, but there is a workaround to allow canned messages to be used.

Written by Erin Jamison
Updated over a week ago

Why has my email split into a new conversation?

If a colleague is removed from an unshared email, the conversation is split into a new one, to protect privacy.

Written by Lachlan Macindoe
Updated over a week ago

How can I print an email?

You can print any email by clicking on the options menu "...".

Written by Andi Ancheta
Updated over a week ago

Does Karbon have a spell checker?

Karbon does not have a spell checker; however, you can use your browser's spell checker options.

Written by Andi Ancheta
Updated over a week ago

What font is used for emails from Karbon?

Karbon does not apply any default font settings to emails, which allows the email to be viewed by the receiver based on their own settings.

Written by Lachlan Macindoe
Updated over a week ago

Troubleshooting

Can't action or assign an email

To maintain privacy, you will be unable to perform certain actions on emails that are BCC'd or forwarded to your email address.

Written by Erin Jamison
Updated over a week ago

Can't find a work item when adding an email to work

When adding an email to a work timeline, be sure to filter through all five statuses to ensure you don't miss any work.

Written by Erin Jamison
Updated over a week ago

My emails aren't appearing in Karbon

It can take up to 15 minutes for your 20 most recent emails to flow into Karbon after signing up.

Written by Erin Jamison
Updated over a week ago

Scheduled email failed

A scheduled email will fail if your email disconnects or if the email address chosen isn't a real email address.

Written by Erin Jamison
Updated over a week ago

Offline / disconnected banner

If Karbon detects that your computer is not connected to the Internet, a banner lets you know how to reconnect.

Written by Erin Jamison
Updated over a week ago