Karbon

Erin Jamison

Justin Rolli

Andi Ancheta

Your inbox, reinvented. Learn how to action your emails, achieve #triagezero fast and get on top of your workday.

Triage

Learn how Triage prioritizes, allocates resources, and boosts efficiency.

Overview of Triage

Overview

Learn how to create and format an email before sending, find your draft emails and undo an email send.

Create, write and send an email

Learn how to reply, forward, collaborate, comment on, schedule, undo and remove an email from Triage.

Collaborate on emails in Triage

In Triage, you don't just manage emails, you action them. Learn how to best manage your Triage in this article.

Action an email

How-tos

Learn the best practices for sharing emails, inboxes and setting up email aliases in this article.

Managing multiple emails

This article will guide you through the rules and best practices for handling files attached to emails in Karbon.

Files and attachments

In this article, you'll learn best practices for setting up certain emails to skip Triage depending on your email provider

Having emails skip Triage

Utilize the Later section in Triage to manage items that don't require immediate attention.

Moving items to Later

Best Practices

In some cases, you may not have access to an email. This can happen in a few different circumstances.

Why don't I have access to an email?

Because Karbon sits on top of your email provider any actions taken to archive an email will carry over to Karbon as well.

Can I clear Triage in bulk?

Prevent all new incoming Triage notifications by turning off the Triage badges and banners in your profile settings.

Can I mute my Triage notifications?

When you archive an email or move it into another folder in Outlook, it will clear the email from Triage in Karbon.

If I archive an email in Outlook, will it move the email to cleared in Karbon?

You can find any sent email by visiting your 'sent' folder in Karbon or by searching using the Global Search function.

Where can I find my sent emails?

Does Karbon have email templates?

If a colleague is removed from an unshared email, the conversation is split into a new one, to protect privacy.

Why has my email split into a new conversation?

You can print any email by clicking on the options menu "...".

How can I print an email?

Karbon does not have a spell checker; however, you can use your browser's spell checker options.

Does Karbon have a spell checker?

Karbon does not apply any default font settings to emails, which allows the email to be viewed by the receiver based on their own settings.

What font is used for emails from Karbon?

How Are Email Threads Sorted in Karbon?

Why am I getting the error: "Auto Copy Disabled - Only you have access to this folder in Dropbox. To enable Auto Copy, disconnect this folder and connect a shared folder instead"?

Lachlan Macindoe

FAQs

To maintain privacy, you will be unable to perform certain actions on emails that are BCC'd or forwarded to your email address.

Can't action or assign an email

When emails are identified as a security risk such as containing malware, we suggest sending those emails to spam within your email provider

Emails coming into my inbox have been identified as containing Trojan Horse Malware, how can I remove these from coming into Triage?

When adding an email to a work timeline, be sure to filter through all five statuses to ensure you don't miss any work.

Can't find a work item when adding an email to work

It can take up to 15 minutes for your 20 most recent emails to flow into Karbon after signing up.

My emails aren't appearing in Karbon

A scheduled email will fail if your email disconnects or if the email address chosen isn't a real email address.

Scheduled email failed

If Karbon detects that your computer is not connected to the Internet, a banner lets you know how to reconnect.

Offline / disconnected banner

Troubleshooting

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Contact

Find answers and get help from Intercom Support and Community Experts

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