To maintain privacy, you will be unable to perform certain actions on emails that are BCC'd or forwarded to your email address.
When emails are BCC'd or forwarded to your email client in Karbon, you will be unable to add the email to a timeline, commenting on it or assigning it.
BCC emails
When an email is BCC'd to your email client in Karbon, you are unable to:
Add the email to a timeline
Comment on it
Assign it
This restriction ensures that BCC recipients remain anonymous and cannot see comments intended for other recipients. It also maintains the sender's intention of keeping the BCC recipient's inclusion private. If action is needed on a BCC'd email, contacting the sender to be included in the conversation is recommended.
Please keep in mind that this restriction also applies if a shared triage is BCC'd. However, if you are also listed in the To/CC field, you will have full permission to act on the email if you are a member of the shared triage.
Forwarded emails
When you forward an email(s) to the email client, Karbon will read the email as a BCC which in turn will make the email in-actionable. This can happen when a person is managing multiple emails, such as group inboxes. Instead of managing multiple emails like group inboxes, we suggest setting up a shared triage.
If you need to forward emails from another email address to your Karbon email client:
Set up forwarding within your email client.
Contact our support team via Main Menu > Help & Feedback > Still can't find what you need? to provide:
Details on setting up email aliases for forwarding.
The email address(es) you've forwarded to your Karbon email client.
If these forwarded emails are aliases that need to be set for sending from within Karbon.
Our team will assist in configuring these aliases, which must be set up within your email provider for seamless integration with Karbon.