To maintain privacy, you will be unable to perform certain actions on emails that are BCC'd or forwarded to your email address.
When emails are BCC'd or forwarded to your email client in Karbon, you will be unable to add the email to a timeline, commenting on it or assigning it.
BCC emails
When an email is BCC'd to your email client in Karbon, you are unable to:
Add the email to a timeline
Comment on it
Assign it
This restriction ensures that BCC recipients remain anonymous and cannot see comments intended for other recipients. It also maintains the sender's intention of keeping the BCC recipient's inclusion private. If action is needed on a BCC'd email, contacting the sender to be included in the conversation is recommended.
Please keep in mind that this restriction also applies if a shared triage is BCC'd. However, if you are also listed in the To/CC field, you will have full permission to act on the email if you are a member of the shared triage.
Forwarded emails
When you forward an email(s) to the email client, Karbon will read the email as a BCC which in turn will make the email in-actionable.
If you need to forward emails from another email address to your Karbon email client:
Set up forwarding within your email client.
Contact our support team via Main Menu > Help & Feedback > Still can't find what you need? to provide:
Details on setting up email aliases for forwarding.
The email address(es) you've forwarded to your Karbon email client.
If these forwarded emails are aliases that need to be set for sending from within Karbon.
Our team will assist in configuring these aliases, which must be set up within your email provider for seamless integration with Karbon.
Group Inboxes
This can also happen when a person is managing multiple emails, such as group inboxes. Instead of managing multiple emails like group inboxes, we suggest setting up a shared triage.
To add group inboxes, you will need to create them as primary email accounts before being able to add them to the Shared Triage.
Converting a Google Group
Access your Admin console and on your left, click on Directory > Groups or search for the Group and click the Group name.
On your right, click on Group information.
Click on Group Details and change the email address as an example to rename it from groupname@example.com to groupname1@example.com
Click on Save
Now the email address was released from the group and can be used to create a new user, please proceed.
Converting a Shared Mailbox
The user mailbox needs a license assigned to it before you convert it to a shared mailbox. Otherwise, you won't see the option to convert the mailbox.
Go to the Exchange admin center.
Select Recipients > Mailboxes.
Select the shared mailbox. On the Others tab, select Convert to regular mailbox.
Select Confirm on the Convert mailbox from shared to regular page.
Go back to the admin center. Under Users, choose the user account associated with the old shared mailbox. Assign a license to the account, and then reset the password.
It will take a few minutes for the mailbox to get set up, but after that, the person who's going to use that account is ready to go. When they sign in, they'll see the email and calendar items that used to be in the shared mailbox.