Karbon

In some cases, you may not have access to an email. This can happen in a few different circumstances.

Why don't I have access to an email?

Because Karbon sits on top of your email provider any actions taken to archive an email will carry over to Karbon as well.

Can I clear Triage in bulk?

Prevent all new incoming Triage notifications by turning off the Triage badges and banners in your profile settings.

Can I mute my Triage notifications?

When you archive an email or move it into another folder in Outlook, it will clear the email from Triage in Karbon.

If I archive an email in Outlook, will it move the email to cleared in Karbon?

You can find any sent email by visiting your 'sent' folder in Karbon or by searching using the Global Search function.

Where can I find my sent emails?

Does Karbon have email templates?

If a colleague is removed from an unshared email, the conversation is split into a new one, to protect privacy.

Why has my email split into a new conversation?

You can print any email by clicking on the options menu "...".

How can I print an email?

Karbon does not have a spell checker; however, you can use your browser's spell checker options.

Does Karbon have a spell checker?

Karbon does not apply any default font settings to emails, which allows the email to be viewed by the receiver based on their own settings.

What font is used for emails from Karbon?

How Are Email Threads Sorted in Karbon?

Why am I getting the error: "Auto Copy Disabled - Only you have access to this folder in Dropbox. To enable Auto Copy, disconnect this folder and connect a shared folder instead"?

Andi Ancheta

Erin Jamison

Lachlan Macindoe

FAQs

Articles

Events

Company

Contact

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.