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Why don't I have access to an email?
Why don't I have access to an email?

In some cases, you may not have access to an email. This can happen in a few different circumstances.

Andi Ancheta avatar
Written by Andi Ancheta
Updated over a week ago

Occasionally, you might try to access an email, but receive a message telling you that you don't have access. There are a couple of reasons why this could have happened:

  1. The email was forwarded by a colleague, who chose to split the email into a new conversation without including you. 

  2. A new email conversation was created from the conversation, because your colleague removed a you from their reply.

If you need access to the email, ask your colleague to include you in the conversation.

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