Offline Banner

If Karbon detects that your computer is not connected to the Internet, a banner lets you know that Karbon is attempting to reconnect, or prompts you to reconnect to your network.

For Gmail Users

If reconnecting does not work, follow the steps below:

  1. Open gmail.com

  2. Go to My Account (from the avatar icon in the top right)

  3. Open “Apps with account access”, then “Manage Apps”

  4. Click on Karbon, then Remove Access

Once that’s done, please try reconnecting Karbon again.

Disconnected Banner

If Gmail, Office365 or Microsoft Exchange disconnects the token that links Karbon with your email account, you’ll get a reconnect banner notification. By clicking on Reconnect Now, you will be re-authenticating your account allowing Karbon and your email account to remain synchronized.

If the blue banner isn't present, please try reconnecting your email by following the steps for your provider.

For Gmail Users

  1. Sign out completely from Karbon, please ensure no Karbon windows are open

  2. Open gmail.com

  3. Go to My Account (from the avatar icon in the top right)

  4. Open “Apps with account access”, then “Manage Apps”

  5. Click on Karbon, then Remove Access

Once that’s done, please try reconnecting Karbon again.

For Office 365 Users

  1. Sign out completely from Karbon, please ensure no Karbon windows are open

  2. Sign into O365

  3. Top right click on avatar, My account

  4. On left panel, click on 'App permissions'

  5. You should see 'KarbonHQ', click 'Revoke'

Log into Karbon again at https://app.karbonhq.com and it will ask to reauthorize.

If these steps do not work, please reach out to support reach out to Karbon Support via Main menu > Help & Feedback > Still can't find what you need? and start a new conversation with an agent. Or send us an email directly at support@karbonhq.com.

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