Karbon

To maintain privacy, you will be unable to perform certain actions on emails that are BCC'd or forwarded to your email address.

Can't action or assign an email

When emails are identified as a security risk such as containing malware, we suggest sending those emails to spam within your email provider

Emails coming into my inbox have been identified as containing Trojan Horse Malware, how can I remove these from coming into Triage?

When adding an email to a work timeline, be sure to filter through all five statuses to ensure you don't miss any work.

Can't find a work item when adding an email to work

It can take up to 15 minutes for your 20 most recent emails to flow into Karbon after signing up.

My emails aren't appearing in Karbon

A scheduled email will fail if your email disconnects or if the email address chosen isn't a real email address.

Scheduled email failed

If Karbon detects that your computer is not connected to the Internet, a banner lets you know how to reconnect.

Offline / disconnected banner

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