Karbon does not apply any font settings when sending emails. This means that the email will be viewed on the receiver's end based on the settings of their own email client. 

When you are composing an email or note, Karbon gives you some different font choices. All options are 'web safe' fonts - the small collection of fonts that appear across all operating systems, including Windows, Mac, Google, Unix or Linux.

Using these fonts ensures that whatever font you choose in Karbon, it will be seen in exactly the same way by your recipient, no matter what email client or operating system they are using. The use of other fonts means you risk your clients seeing something completely different to what you intend.

Use of a custom font

By default, Karbon sets no expectations around what your email will look like when it is read by the recipient. This is generally a good thing, it lets readers select text sizes and font styles that are comfortable for them to read.

In some cases, setting a default font for outgoing emails makes sense: If your firm has a brand-appropriate font they want to make sure all employees use for instance. Karbon can be configured to use an explicit font by default but there are several factors that need to be considered.

Setting a custom font in an outgoing email doesn't guarantee that it will be received in the same way. When you set a font in an email, you are telling the recipient's email program what font you'd like the message displayed in, what you are not doing is supplying that font along with the email. If the recipient has the font installed on their device, it will use it. If they don't, it will try to use a similar backup font.

Before setting a custom font it's important to consider:

  • How comfortable you are with your message appearing in a different font on various devices

  • How widely distributed your chosen font is and how likely is it to be installed on the recipient's devices

  • What would make a good 'fallback' font. There's are a small set of fonts that are considered widely distributed enough to be considered safe for general use.

If you have any questions about setting a custom font or still think that it is the right choice for your firm, please contact us using the Help and Feedback tool in Karbon.

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