Emails in Karbon can be split into new conversations in some circumstances. The most common reason is if a team member has been removed from an unshared email conversation. Additionally, this can also occur if a Shared Triage email account is dropped from the conversation.

When this happens, the email is split and sent as a new email conversation, removing any previous history from the original email. This is to ensure the removed team member cannot access an email that may be intended to be private.

A message will display to inform you that this is happening.

The original email conversation will then provide a message and link to the new email conversation.