All Collections
Why has my email split into a new conversation?
Why has my email split into a new conversation?

If a colleague is removed from an unshared email, the conversation is split into a new one, to protect privacy.

Lachlan Macindoe avatar
Written by Lachlan Macindoe
Updated over a week ago

Emails in Karbon can be split into new conversations in some circumstances. The most common reason is if a team member has been removed from an unshared email conversation. 

When this happens, the email is split and sent as a new email conversation, removing any previous history from the original email. This is to ensure the removed team member cannot access an email that may be intended to be private.

A message will display to inform you that this is happening.

The original email conversation will then provide a message and link to the new email conversation.

Did this answer your question?