Karbon

Erin Jamison

Find out how to best navigate in Karbon and get answers that cover elements across all sections of Karbon.

Use the main menu to navigate between what's most important to you, whether that's your Triage, My Week or Work.

The Information Tray outlines extra details about an email, note or task.

Find out the quickest way to find the information you need in Karbon.

A note is a conversation you hold internally within your company. Unlike an email, it is viewed only by members of your team.

Activity items will appear on timelines and in your tasks, notes and emails to indicate when certain activities have happened.

Something is not working in Karbon, but before contacting support, try these easy troubleshooting steps!

Yes! Karbon supports SSO or Single Sign on with Google, Office 365 and Exchange.

Karbon does not have multi-factor authentication

You can quickly create a new Contact, Email, Note or Work item, or open Global Search with a keyboard shortcut.

Find answers and get help from Intercom Support and Community Experts

{assigneeName} needs more information from you