Karbon

Use the main menu to navigate between what's most important to you, whether that's your Triage, My Week or Work.

Navigate the main menu

Search contacts using the following registration fields on your contacts.

The Information Tray outlines extra details about an email, note or task.

Find out the quickest way to find the information you need in Karbon.

A note is a conversation you hold internally within your company. Unlike an email, it is viewed only by members of your team.

Activity items will appear on timelines and in your tasks, notes and emails to indicate when certain activities have happened.

Something is not working in Karbon, but before contacting support, try these easy troubleshooting steps!

Find answers and get help from Intercom Support and Community Experts

Link, Press control-option-right-arrow to exit

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Try using different keywords or checking for typos.

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you