Karbon

Only users with the billing permission turned on can send or export invoices.

Can anyone send and export invoices?

We only want to bring in the work that you intend to bill through Karbon.

If you need to apply more than one tax rate on an invoice, you can set up a combined tax rate.

If your work is non-billable or assigned to a user profile it cannot be billed in Karbon

Neither QuickBooks Online or Xero will allow importing of invoices with the same invoice number.

An invoice may not send due to an accounting period missing, invoice date being in a closed accounting period or having a negative invoice.

Client Groups aren't considered legal entities and don't have email addresses associated to them. Because of this, invoices cannot be sent.

Your work may not show up under the Unbilled section depending on a few scenarios.

You can manually add a sent invoice to a work or contact timeline as well as @mention colleagues through the comments of the email.

The orange exclamation mark indicates that the time hasn't been approved in Time & Budgets.

As an admin, you can enable your Billing settings from your Profile.

The 'Billing Entity' contact can be changed within the contact's details tab, or individually changed within the work item's details tab.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you