Why isn't work showing up under my unbilled section?

If your work isn’t appearing under the Unbilled section, it could be due to various settings within your fee or task configurations. Below are some common reasons and how you can resolve them:

Each work item has a billing type that can be adjusted in the Fee Settings. If a work item is set to Non-Billable, it will be automatically excluded from the Unbilled screen.

Solution:
Locate the work item and update the Fee Settings to either Fixed Fee or Time & Materials to ensure it appears in the Unbilled section.

Even if the work fee settings are set to Fixed Fee or Time & Materials, individual tasks within that work item may be set to Non-Billable. These tasks will not be included in the Unbilled screen.

Solution:
Check the billing status of individual tasks and adjust them to Billable if needed.

For Time & Materials billing types to automatically show up in Unbilled, you must have Budgets enabled.

Solution:
Navigate to Settings > Time & Budgets, and check the box next to Budgets to enable Time and Dollars.

Work items that were previously removed from the Unbilled section can be restored.

Solution:
You can manually restore these work items to the Unbilled section by adjusting the relevant settings or reactivating the work item.

During onboarding, you may have set a billing start date to manage your Unbilled work list more effectively. Work items from before this date won’t be included in the Unbilled section.

Solution:
To reactivate the work item, make a new expense or time entry. This action will return it to the Unbilled section if it was previously hidden due to your billing start date. If you need to adjust many excluded work items, please submit a support ticket at support@karbonhq.com.

If there’s already a draft invoice for the Billing contact, any new time entries or expenses will be added to that existing invoice.

Solution:
Check your draft invoices to see if the work has been combined with an existing one.

We only support work items, time entries, and expenses directly associated with contacts or organizations.

Solution:
Ensure the time entry or expense is correctly assigned to the appropriate contact or organization.