You can customize Karbon to suit the way your company operates, in Settings. Accessing this through the main menu will give you several options to choose from:

  • Workflow: Combines workflow statuses, task statuses and work types in one setting:
  • Custom workflow statuses: Define how work flows through your firm from planned to completed.
  • Task Statuses: Choose what custom workflow statuses are available for tasks, notes and emails.
  •  Work types: Categorize and standardize your work for search, filtering, and organization.
  • Automators: Adjust settings that update your workflows, tasks and work statuses automatically.
  • Work templates: Enable your services to be easily repeatable using standardized checklists.
  • Client Tasks: Client Tasks and Reminders can be set to send automatically at a certain time of day.
  • Company details: Define your name, location, currency and logo for your company.

Best practice tips:

  • Spend time upfront to define your settings to match what and how your company operates (or needs to operate). By defining this at the start, you’ll be able to set the foundation on how your team will operate in the future.
  • Add to, and edit when needed. Most companies add/edit work templates progressively over time to systemize & standardize their service offerings. As your company evolves, your contact types, work types, and workflow statuses will evolve as well. Periodically review and modify these as needed.
  • Don’t underestimate the importance of workflow statuses. Take the time to think about how these should be defined across all the work your company performs. Use this workflow custom statuses worksheet to help plan and build your company's workflow statuses.
  • Take notice of the numbers that are beside each category heading. They let you know the number of items that exist in each section. This helps you look at a glance of how much you have added or tailored, and where you need to spend time to further customize Karbon to work with your company's processes.
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