To review or update your Karbon subscription, go to: Settings > Subscription. This is a quick way for you to manage your account invoices and payment details.

If looking to update your subscription to use features like Email Insights (add-on feature) or Time & Budgets (requires a Business or Enterprise subscription plan), please contact us via chat on 'Help & Feedback' in app or email us at billing@karbonhq.com.

Note: To access Settings > Subscriptions, you'll need to be listed as an Admin in your Karbon user settings.

Have a billing related question?

Reach out directly to our billing team by emailing billing@karbonhq.com, you can also reach out to support@karbonhq.com and our support team will direct your inquiry to our billing team.

If you're in the Karbon app, reach out via Help & Feedback > Still can't find what you need? > and start a chat with our team, you will see an option for billing related inquiries and there you will be directed to our billing team.

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