Karbon

Karbon is hosted on HTTPS and the lock icon next to your browser address bar lets you know you're protected.

Why does my internet browser sometimes say Karbon is not secure?

You can see which team members have chosen to auto-share their email from the Colleagues page.

As an admin where can I see if my staff are  auto-sharing their email?

To ensure no sensitive emails are shared, only each user is able to update this setting for themselves.

Why can't I adjust the auto share email setting for my colleagues?

Settings are only viewable if you have Admin permissions.

Why can't I see Settings in my main menu?

Some ad-blocking extensions can stop the Help & Feedback interface from displaying.

Why can't I access Help & Feedback?

In Karbon, the ability to edit templates is dependent on the user's permission level.

What permissions are needed to edit templates in Karbon?

How can I identify the IP addresses used by Karbon servers for outbound connections to the internet or third-party services?

Erin Jamison

Advisory Solutions

Lachlan Macindoe

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