To-do Overview

Learn how you can use to-do to manage tasks, plan what you're working on today, and see what's coming up next.

Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Your to-do list holds all to-do items, big or small, that you are responsible for completing. A to-do item can be any note, email, task or piece of work that has been assigned to you by a colleague or yourself. This can also include emails that you assign from Triage to action later.


Anatomy of To-do

Each of the four types of to-do items, email, notes, work and tasks, display a unique icon in your to-do list.

When collapsed, a to-do item displays, from left to right, its name, status, due date, and time since last activity.

Notes, emails and tasks will also display the piece of work they are attached to. If emails or notes are not attached to a piece of work, they will display the contact they relate to.

Video Overview of To-do

To-do Periods

To-do items are sorted into different periods to help you see what you need to work on now, and what's coming up next. To-do items are categorized into six periods:

  • Today:
    Assigned items that have a start date or to-do date of today, or a date in the past. When a to-do item is not completed on its intended to-do date, it will remain in Today until you either complete it (check it off) or adjust the to-do date to another day.

  • This week:
    Assigned items that have a start date or to-do date of tomorrow and the rest of the current week.

  • Next week:
    Assigned items that have a start date or to-do date of next week.

  • Later:
    Assigned items that have a start date or a to-do date beyond this week. This includes all work and tasks that are on a monthly, quarterly or annual schedule.

  • Last week:
    Assigned items that were completed last week.

  • Completed:
    Assigned items that have been completed. This is a running number.

These periods give you an overview of the tasks that need completing during this time.

Buttons for these six periods displayed in the To-do header.

The period a new to-do item is added to is determined based on its to-do date, which is chosen when the item is created or assigned.

If a to-do date is not chosen, the period the item will be added to is based on it's item type and its due/start dates:

  • A new note or email will be added to the period that is chosen when it is assigned.

  • A new task will be added to a period based on the start date of the piece of work that it is attached to.

  • A new work item will always be added to the period based on its start date.

  • If any to-do item has no due date or is not added to a period when created, it will be added to This week.

Example: Here are some examples of which section a particular to-do item might be added to if no to-do date is chosen:

  • A note due at the end of next week, but added to This week will be added to This week.

  • An email due at the end of the month, but added to Next week will be added to Next week.

  • Work scheduled to start next week and be due in four weeks will be added to Next week when first created.

  • Work with no start date chosen will have the current date set as its start date, and will be added to Today.

  • A note with no due date but added to Later will be added to Later.

  • A task due in one month's time, that is part of a piece of work scheduled to start next week, will be added to Next week.

We encourage you to rearrange your to-do items into the period that you plan to work on them. For example, if a major task is due at the end of next week and you need to begin working on it this week, you should move it to This week.

You can rearrange to-do items by dragging and dropping them in the period you’d like them to be. Click on an item and then drop it on the period button you’d like it to be.

You’ll see that all items you don’t complete in the week they are in, will appear in your Today period at the beginning of the next week.

To-do Notifications

Karbon notifies you of new to-do items in different ways. When a piece of work, email or note is assigned to you, it will trigger a notification in Triage, and also appear in the assignee's to-do list. A Task, however, will not trigger a notification in Triage, but it will appear in the assignee’s To-do.

Any new to-do item will be highlighted in your to-do list, and will appear at the top of the corresponding to-do period.

Colleague's To-do list

Karbon provides visibility across to-do lists, allowing you to see who is working on what today, and what they have coming up next.

Click the drop-down arrow next to My to-do list and select Colleague’s to-do list.

Start typing your colleague’s name in the modal and select their name when it appears. You will now be able to see (and add) to-do items assigned to them in the various periods. You can also reassign to-do list items to someone else if a colleague is out sick or on vacation.

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