Communicate effortless and easily with your clients and internal team members on a job by toggling between the internal and external comment section on Client tasks!


Add a comment on a Client task

To add an external comment to a client task, add your text in the box that will appear when an individual task is expanded.

When you add a comment, your client will receive an email, or if they have their client task view open, they'll see your comment instantly.

Your client can respond with questions or comments of their own against any client task, in the same way you can. You'll be able to see any client comments against a task instantly, and to make sure you don't miss anything, you'll also be notified in Triage

When you add a new comment, Karbon will wait five minutes before notifying your client by email. This is to consolidate any additional comments, uploaded documents and edits, rather than sending a new email for each one. Each time an update or edit is made, Karbon will reset the timer for five minutes before sending the email notification.

Toggle between internal and external comments

Toggle between internal and external comments on client tasks as a way to not only collaborate, communicate and share documents with your clients. But also have internal discussions with team members against these tasks too.

To toggle between internal and external comments, navigate to a client task within a work item and choose between 'Internal' to leave a comment just for your team, and choose 'External' to share with your client.

External comments will always appear in pink, while internal comments appear in blue.

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