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What does the timeline activity represent in a work card?
What does the timeline activity represent in a work card?

The timeline activity refers to the time since the last email was added to the work timeline.

Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

The timeline activity on a work card refers to the time since the last email was added to the work timeline.

Actions that update the Timeline Activity

  • Adding a note

  • Updating an existing note

  • Sending an email from the work item

  • Sending Client Task Emails

Actions that do not update the Timeline Activity

  • Renaming the work item

  • Adding a comment/(Assigning to a colleague or yourself) to the Client task Emails

  • Adding a comment/(Assigning to a colleague or yourself) to an existing note

  • Adding a Comment/(Assigning to a colleague or yourself) to the email sent in the work item

  • Pinning/Unpinning a note/email/Client Request Email


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