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Why are my client's emails not showing on their organization's timeline?
Why are my client's emails not showing on their organization's timeline?

For emails to show automatically, the email address must be shared on the organization timeline, and be the primary contact for the email.

Lachlan Macindoe avatar
Written by Lachlan Macindoe
Updated over 10 months ago

If any email address is listed only for a person, then any emails from that email address will only appear in the timeline for that person if auto-shared.

Therefore, for an email to show up on an organization timeline, the email address must be added into their contact details.

Once the email address is added in, if it belongs to another contact you will receive a modal that asks you to choose the primary email address. Whichever contact is chosen will receive communications automatically if you have your email sharing turned on for that contact or for all contacts.
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Because there can only be one primary owner, you will have to manually add the email to the other timeline.

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