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Create a queue user
Create a queue user

Assign items to a queue user for work that you are not yet sure who to assign it to or you have a teammate leaving your firm.

Erin Jamison avatar
Written by Erin Jamison
Updated over a year ago

If there are jobs or work that you are not yet sure who the best team member is to assign to or you have a teammate leaving your firm or going on leave, use a queue user to hold the place of the assignees till you have a replacement.

  1. Create a new colleague called "1 - Queue User" or similar

  2. You can use a fake email address for that new colleague

  3. As long as the email invitation is never accepted, the new colleague will not be added to your account's number of users, and you will not be charged

  4. You can still assign any work item to that ""1 - Queue User" user

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