If your eSignature credits are running low or have been depleted, you can purchase more through your Karbon account settings. This process can only be completed by an Admin user.
What Are eSignature Credits?
eSignature requests can include multiple documents (PDF or Word) and multiple recipients (signers or cc’d).
Each eSignature request counts as one signature credit, regardless of the number of documents or recipients.
Credits are available in the following bundles:
100 requests
500 requests
1,000 requests
2,000 requests
4,000 requests
Custom bundles for large purchases (e.g., 20,000+ requests).
eSignature credits are valid for 12 months after the purchase date and are used in the order they were purchased (oldest credits first).
Any eSignature bundle purchase also includes unlimited Approvals for one year from the purchase date.
For more details, see our features pricing page.
How to Purchase eSignature Credits
Clients can purchase additional eSignature credits through their account admin. If the current bundle runs out or is close to running out, follow these steps:
Log in to Karbon as an Admin user.
Navigate to the Billing or Subscription section in your account settings.
Review your current eSignature usage to confirm the need for more credits.
Select the eSignature bundle that best fits your needs:
Available bundles: 100, 500, 1,000, 2,000, or 4,000 requests.
For large needs, contact us to set up a custom bundle (e.g., 20,000+ requests).
Confirm your purchase and payment details.
Complete the purchase. Your new eSignature credits will be added to your account immediately.
Auto-Renew for Continuous Access
To ensure uninterrupted access to eSignature functionality, Karbon offers an auto-renew option. When enabled, your last purchased bundle will automatically renew:
When your current credits are depleted or when they expire.
Without the need for manual intervention.
To enable auto-renew:
Go to the Billing or Subscription section in your account settings.
Select the option to enable auto-renew for eSignature credits.
Confirm your preference to save the changes.
Once enabled, your credits will automatically top-up, ensuring seamless usage without disruption.