Approval Requests simplify and streamline the document approval process, enabling teams to collect client approvals on important documents efficiently. By incorporating Approval Requests into your workflows, you can ensure seamless collaboration and faster turnaround times for approvals. Each request includes the necessary details—document name, approvers, and due date—and can be managed directly within a work item.
Features of Approval Requests
Document Uploads:
Upload various file types, including PDFs, DOCX, images, and even video or audio files, to create an Approval package. Recipients approve the entire package as a whole.Flexible Approver Options:
Assign one or multiple approvers and specify whether everyone or just anyone must approve.Recipient Notifications:
Send requests directly via email with links to access and approve documents in their personalized Client Portal.Reminders:
Schedule gentle, urgent, or custom reminders to ensure recipients complete the approval on time.Client Portal Access:
Recipients with a Client Portal account can view and download both current and past Approval requests under the eSignatures & Approvals tab.Progress Tracking:
Karbon tracks each action related to the Approval request, such as when it’s sent, viewed, or approved, and logs these updates in the work item.Integration with Work Items:
Approved documents are automatically linked to the Documents tab of the related Work Item.
How It Works
Create an Approval Request:
Add an Approval task to a Work Item from the Add Task dropdown menu and label it with a descriptive name.Upload Documents:
Attach one or more files to the Approval package. The package name can be customized for easy identification by recipients.Select Approvers:
Choose approvers from your client list. Approval requests are sent to the primary email address of each selected recipient.Send the Request:
Customize the email message if needed and send the request to your recipients. You can also configure reminders to prompt approvers if they don’t respond.Monitor Progress:
Use the activity log in Karbon to track when the package is sent, viewed, and approved.Complete the Task:
Once approved, the task is marked as complete, and the approved documents are accessible in the Documents tab or the work item view.