Important: This page does not constitute legal advice or encompass all aspects of applicable regulations. It is your responsibility to ensure compliance with relevant rules in your region and seek legal counsel to confirm adherence.

Surcharges are a feature of Karbon Payments that allow you to pass on the costs of processing credit card payments to your clients. Instead of absorbing these fees, you can set a surcharge rate, which will apply to clients paying by credit card.

Please keep in mind: Surcharges only apply to card payments. Clients paying via direct debit will not incur any surcharges.

When clients receive a payment request, they’ll be presented with all available payment options. If they select card payment, a surcharge will be automatically applied and shown in a banner. Selecting direct debit will not incur this fee, and the due amount will be adjusted accordingly.

In the US, card network rules prohibit applying surcharges to debit or prepaid cards. To ensure compliance, Karbon will automatically remove any surcharge if the client attempts to pay with one of these card types. Surcharges will only apply to credit card transactions.

To add a surcharge, you’ll need to have the Manage Payments Account Permission under your Billing permissions. Follow the steps below to configure surcharges:

You can set custom surcharge rates for individual clients or disable surcharges for specific clients altogether. Follow these steps:

To remove surcharges across your entire account:

Please keep in mind: If you decide to re-enable surcharges later, you will need to re-add any custom rates.