Index

Karbon Support Hours

Holiday Hours

Contacting Support out of office hours

Karbon Support Hours

Days

Hours (AMER, APAC, EMEA)

Monday

8 am - 5 pm

Tuesday

8 am - 5 pm

Wednesday

8 am - 5 pm

Thursday

8 am - 5 pm

Friday

8 am - 5 pm

Saturday

Closed

Sunday

Closed

Please keep in mind, due to our support across multiple timezones, support is available for APAC customers from 12 am - 11 am (PST) and AMER and EMEA customers from 2 pm - 11 pm (PST)

Holiday Hours

Please note that our customer support team will be working reduced hours over the following holidays. You may see longer than usual response times.

Country

Public Holiday

Australia

  • New Year’s Day Australia Day

  • Canberra Day

  • Labour Day

  • Good Friday and the day following

  • Easter Sunday

  • Easter Monday

  • ANZAC Day

  • Reconciliation Day

  • Queen’s Birthday

  • Melbourne Cup

  • Christmas Eve

  • Christmas Day

  • Boxing Day

New Zealand

  • New Year’s Day and the day following

  • Wellington Anniversary Day

  • Auckland Anniversary Day

  • Nelson Anniversary Day

  • Waitangi Day

  • Good Friday

  • Easter Monday

  • ANZAC Day

  • Queen’s Birthday

  • Matariki

  • Labour Day

  • Christmas Day

  • Boxing Day

United States

  • New Year's Day

  • Martin Luther King, Jr.

  • Presidents' Day

  • Memorial Day

  • Juneteenth

  • Independence Day

  • Labor Day

  • US Indigenous People’s Day

  • Veterans Day

  • Thanksgiving

  • Christmas Day

United Kingdom

  • New Year’s Day

  • Good Friday

  • Easter Monday

  • Early May Bank Holiday

  • Spring Bank Holiday

  • Summer Bank Holiday

  • Christmas Day

  • Boxing Day

  • 2022 - Platinum Jubilee bank holiday bank

Canada

  • New Year’s Day

  • Islander Day

  • Family Day

  • Heritage Day

  • Louis Riel Day

  • Good Friday

  • Easter Monda

  • Victoria Day

  • National Indigenous Day

  • St. Jean Baptiste Day

  • Canada Day

  • Nunavut Day

  • Discovery Day

  • Labor Day

  • National Day for Truth and Reconciliation

  • Thanksgiving

  • Remembrance Day

  • Christmas Day

  • Boxing Day

Contacting Support out of office hours

If you experience issues with your account that require immediate attention, please report errors or abnormal behavior by contacting Karbon via our Messenger or email at support@karbonhq.com. To ensure a quick resolution, please provide the following information:

  • Areas of Karbon that are unavailable or not functioning correctly

  • Impact on yourself or your users

  • Start time of the incident

  • List of steps to reproduce the incident

  • Ensure you've tried these troubleshooting steps

  • Wording and/or screenshot of any error message



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