Index
Karbon Support Hours
Days | Hours (AMER, APAC, EMEA) |
Monday - Friday | 23 hours of support coverage |
Saturday & Sunday | Please expect delayed responses |
Please keep in mind, There may be a short delay in responses at the following times, Monday - Friday:
PST: 12 AM - 1 AM
AEST: 3 AM - 4 AM
EST: 5 PM - 6 PM
GMT: 8 AM - 9 AM
Holiday Hours
Please note that our customer support team will be working reduced hours over the following holidays. You may see longer than usual response times.
Country | Public Holiday |
Australia |
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New Zealand |
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United States |
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United Kingdom |
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Canada |
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Contacting Support out of office hours
If you experience issues with your account that require immediate attention, please report errors or abnormal behavior by contacting Karbon via our Messenger or email at support@karbonhq.com. To ensure a quick resolution, please provide the following information:
Areas of Karbon that are unavailable or not functioning correctly
Impact on yourself or your users
Start time of the incident
List of steps to reproduce the incident
Ensure you've tried these troubleshooting steps
Wording and/or screenshot of any error message