Karbon Support Hours

Index

Karbon Support Hours

Days	Hours (AMER, APAC, EMEA)
Monday	8 am - 5 pm
Tuesday	8 am - 5 pm
Wednesday	8 am - 5 pm
Thursday	8 am - 5 pm
Friday	8 am - 5 pm
Saturday	Closed
Sunday	Closed

Please keep in mind, due to our support across multiple timezones, support is available for APAC customers from 12 am - 11 am (PST) and AMER and EMEA customers from 2 pm - 11 pm (PST)

Holiday Hours

Please note that our customer support team will be working reduced hours over the following holidays. You may see longer than usual response times.

Country	Public Holiday
Australia	New Year’s Day Australia Day Canberra Day Labour Day Good Friday and the day following Easter Sunday Easter Monday ANZAC Day Reconciliation Day Queen’s Birthday Melbourne Cup Christmas Eve Christmas Day Boxing Day
New Zealand	New Year’s Day and the day following Wellington Anniversary Day Auckland Anniversary Day Nelson Anniversary Day Waitangi Day Good Friday Easter Monday ANZAC Day Queen’s Birthday Matariki Labour Day Christmas Day Boxing Day
United States	New Year's Day Martin Luther King, Jr. Presidents' Day Memorial Day Juneteenth Independence Day Labor Day US Indigenous People’s Day Veterans Day Thanksgiving Christmas Day
United Kingdom	New Year’s Day Good Friday Easter Monday Early May Bank Holiday Spring Bank Holiday Summer Bank Holiday Christmas Day Boxing Day 2022 - Platinum Jubilee bank holiday bank
Canada	New Year’s Day Islander Day Family Day Heritage Day Louis Riel Day Good Friday Easter Monda Victoria Day National Indigenous Day St. Jean Baptiste Day Canada Day Nunavut Day Discovery Day Labor Day National Day for Truth and Reconciliation Thanksgiving Remembrance Day Christmas Day Boxing Day

Contacting Support out of office hours

If you experience issues with your account that require immediate attention, please report errors or abnormal behavior by contacting Karbon via our Messenger or email at support@karbonhq.com. To ensure a quick resolution, please provide the following information:

Areas of Karbon that are unavailable or not functioning correctly
Impact on yourself or your users
Start time of the incident
List of steps to reproduce the incident
Ensure you've tried these troubleshooting steps
Wording and/or screenshot of any error message