Index
Contacting Support out of office hours
Karbon Support Hours
Days | Hours (AMER, APAC, EMEA) |
Monday | 8 am - 5 pm |
Tuesday | 8 am - 5 pm |
Wednesday | 8 am - 5 pm |
Thursday | 8 am - 5 pm |
Friday | 8 am - 5 pm |
Saturday | Closed |
Sunday | Closed |
Please keep in mind, due to our support across multiple timezones, support is available for APAC customers from 12 am - 11 am (PST) and AMER and EMEA customers from 2 pm - 11 pm (PST)
Holiday Hours
Please note that our customer support team will be working reduced hours over the following holidays. You may see longer than usual response times.
Country | Public Holiday |
Australia |
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New Zealand |
|
United States |
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United Kingdom |
|
Canada |
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Contacting Support out of office hours
If you experience issues with your account that require immediate attention, please report errors or abnormal behavior by contacting Karbon via our Messenger or email at support@karbonhq.com. To ensure a quick resolution, please provide the following information:
Areas of Karbon that are unavailable or not functioning correctly
Impact on yourself or your users
Start time of the incident
List of steps to reproduce the incident
Ensure you've tried these troubleshooting steps
Wording and/or screenshot of any error message