If you are experiencing issues logging in, please try the following actions to attempt logging in.
- Ensure you are logged out of all email accounts within your browser, across Gmail, Office 365, Microsoft Exchange, or another email provider.
- Log in using your account that is linked to Karbon, and ensure you have selected the correct email provider (Gmail, Office 365, or Microsoft Exchange).
- Check that your username and password combination works directly with your email software.
- Use Incognito to login to Karbon
If those fail, email firstname.lastname@example.org to get assistance to reset your email connection.