If you are experiencing issues logging in, please try the following actions to attempt logging in.

  1. Ensure you are logged out of all email accounts within your browser, across Gmail, Office 365, Microsoft Exchange, or another email provider.
  2. Log in using your account that is linked to Karbon, and ensure you have selected the correct email provider (Gmail, Office 365, or Microsoft Exchange).
  3. Check that your username and password combination works directly with your email software.
  4. Use Incognito to login to Karbon

If those fail, email support@karbonhq.com to get assistance to reset your email connection.

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