Getting started using Karbon with Gmail is super easy! Find the guide below that fits you and follow a few simple steps to connect your Gmail account.

Index

If you have been invited in by our Sales team

  1. Open the welcome email invitation and click the 'Accept' button. You will be navigated to a browser page that asks you how you would like to continue

  2. On the browser page, select your email provider: 'Google'

  3. Enter your Gmail email address and password and click 'Login'

If you have been invited in by a colleague

  1. Open the welcome email invitation and click the 'Accept' button. You will be navigated to a browser page that asks you how you would like to continue

  2. On the browser page, select your email provider: 'Google'

  3. Enter your Gmail email address and password and click 'Login'

  4. If you receive an error or if you have multiple Gmail accounts, please go to go to gmail.com and make sure you are logged into your work email address (and not a personal Gmail account)

  5. Open your email and click on the 'Accept Invite' link in the most recent welcome email invite you received

  6. Accept the invite using your Gmail login

Note: If you are still receiving errors, please send an email to support@karbonhq.com and include screenshots of your experience so we can help you.

Creating your own account

  1. Select your email provider: 'Google'

  2. Enter your Gmail email address and password and click 'Login'

Note: When you first log in to your new Karbon account, it can take up to 15 minutes for your emails to appear. After this time, your 20 most recent emails will flow into Triage, and every email received after that.

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