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Creating and Using Custom Fields for Contacts

Erin Jamison avatar
Written by Erin Jamison
Updated over 3 months ago

Custom Fields allow you to store and organize key client information directly within Karbon. These fields can be customized to fit your firm's specific needs, improving data management and reporting.

Creating a Custom Field

  1. Go to Custom Field Settings

    • Navigate to Settings > Custom Fields.

  2. Create a New Field

    • Click Create New Field and select Contact as the field type.

    • Choose a field format (text, dropdown, number, etc.).

    • Name the field and configure its settings.

Adding a Custom Field to a Contact

  1. Open a Contact.

  2. Locate the newly created field.

  3. Enter the relevant information.

Using Custom Fields for Segmentation & Reporting

  • Filter contact lists based on Custom Field data to identify specific client groups.

  • Generate reports with relevant client details.

  • Bulk-create work items for contacts sharing the same field value.

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