Triage is your super-charged inbox. It shows your new email, internal notifications, client task activity and provides you with extra functionality to help you get to #TriageZero.

To start you off, your 20 most recent emails in your inbox will be synchronized with Karbon. 

Anatomy of an email notification

Your emails and notifications display various information that allows you to scan Triage faster.

Notifications

Colors and icons indicate the type of notification.

Filtering your triage items

To help you sort through Triage quickly, the filter option lets you choose to see all these items, only emails, or only notifications.

Actioning your emails

With email in Triage, you can:

  1. Reply to an email as you would in your email inbox. Once actioning it, don’t leave it in Triage—clear it. The email will still be available on the contact’s timeline if you’ve added the sender as a contact.
  2. Assign an email to yourself or a colleague if you want them to take ownership and action it. Once again, when you've assigned the email, clear it. The assigned email will show up on your colleague's to-do list where you can track its status.
  3. Add an email to piece of work if the email is part of a job you’re working on (i.e. monthly bookkeeping, sales tax, etc.), so your team can see all relevant communication tied to it.

Clearing an email from Triage will not delete it from your email account, but archive it. 

Eliminating Triage clutter

You have two more options to help eliminate the clutter from your Triage.

Any emails that do not relate  to your work—such as newsletters or event invitations—but still need addressing or reading later, you should consider marking as low priority. Click the 3 dots of your email and select low priority. Doing this will mean that email, and all future emails from that sender, will automatically be delivered to your low priority section for you to read later.


You can also choose for certain emails to skip Triage by creating rules and folders in your email client.  When you’ve done this, reach out in Help & Feedback to let us know what those folders are. We'll ensure any emails tagged there won't appear in Karbon.

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