If you have been invited into your Karbon account by our Sales team:

  1. Open the email invitation to Karbon and click the "Accept" button. You will be navigated to a browser page that asks you how you would like to continue.
  2. Select your email provider as "Office 365".
  3. Enter your Office 365 email address and password and click "Login".

If you have been invited into your Karbon account by one of your colleagues:

  1. Open the email invitation to Karbon and click the "accept" button. You will be navigated to a browser page that asks you how you would like to continue.
  2. On the browser page, select your email provider: "Office 365".
  3. Enter your Office 365 email address and password and click "Login".
  4. If you receive an error or if you have multiple Office 365 accounts, please go to go to Office 365 and make sure you are logged into your work email address (and not a personal or manager's Office 365 account)
  5. Open your email and click on the Accept Invite link in the most recent Karbon invite you received
  6. Accept the invite using your Office 365 login

If you are still receiving errors, please send an email to [email protected] and include screenshots of your experience so we can help you.

Creating an account on your own:

  1. If you are creating an account yourself from our Get Karbon page.
  2. Select your email provider: "Office 365".
  3. Enter your Office 365 email address and password and click "Login".

Important notes and troubleshooting:  

Karbon integrates with Office 365 Business and Office 365 Business Premium plans. It will not work with the Office 365 Essentials plan.

To determine whether your email is on Essentials vs. Business, try to login to your Microsoft web mail (eg outlook.com). Once you login, look at the URL that Microsoft uses once you are logged in.

If the URL prefix looks like "https://outlook.office.com/owa", then you are using Microsoft Business edition (or higher) for your email client.  If, however, the URL prefix looks like "https://outlook.live.com/, then you are using Microsoft Essentials and you will need to update your Microsoft Office 365 subscription to a higher level (at or above Business edition).

If you discover you are on the Office 365 Essentials plan and upgrade to a Business plan to work with Karbon, just complete the steps above again to gain access. Either click the "Accept" button in the previously sent email or create the account again from the Get Karbon page. 

Did this answer your question?