General topics

Questions and answers that cover elements across all sections of Karbon.

Lachlan Macindoe avatar Andi Ancheta avatar Erin Jamison avatar +1
49 articles in this collection
Written by Lachlan Macindoe, Andi Ancheta, Erin Jamison and 1 other

Why does my internet browser sometimes say Karbon is not secure?

Karbon is hosted on HTTPS and the lock icon next to your browser address bar lets you know you're protected.
Evan Hall avatar
Written by Evan Hall
Updated over a week ago

System requirements for Karbon

This article covers the system requirements and supported browsers for Karbon.
Lachlan Macindoe avatar
Written by Lachlan Macindoe
Updated over a week ago

Troubleshooting login issues

If you are having issues accessing Karbon, there are a few steps to troubleshoot some common causes.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Using Karbon on a shared computer or client's office

Because you log into Karbon through your email provider, there are a few best practices you need to consider to keep your account secure.
Lachlan Macindoe avatar
Written by Lachlan Macindoe
Updated over a week ago

With which email clients does Karbon integrate?

We integrates with Gmail, most Office 365 plans and Microsoft Exchange.
Andi Ancheta avatar
Written by Andi Ancheta
Updated over a week ago

How are work start and due dates handled for teams across multiple time zones?

Due dates and start dates are not time zone specific for teammates across multiple time zones.
Andi Ancheta avatar
Written by Andi Ancheta
Updated over a week ago

Acknowledgements on comments

You can give a comment a 'thumbs up' as a way of acknowledging that you have read it, or agree with what your colleague has written.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Submitting feature requests

Lachlan Macindoe avatar
Written by Lachlan Macindoe
Updated over a week ago

Sending system information to Karbon support

If you are having an issue with Karbon, sending us your system information will help us solve your problem faster.
Lachlan Macindoe avatar
Written by Lachlan Macindoe
Updated over a week ago

Information Tray

The Information Tray outlines extra details about an email, note or task.
Andi Ancheta avatar
Written by Andi Ancheta
Updated over a week ago

Is Karbon GDPR-compliant?

We take our responsibilities under GDPR seriously, and all necessary measures are taken to ensure GDPR compliance.
Lachlan Macindoe avatar
Written by Lachlan Macindoe
Updated over a week ago
Exchange users

Connecting your Exchange account

You can connect a Microsoft Exchange-based email account by following this step-by-step guide.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

How do I find my Exchange server address?

To help you locate your Microsoft exchange server address, look for the program you currently use to access your email.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

How do I find my Server Username?

The easiest way to identify your Server Username is on the lock screen of your computer.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

How can I test my Exchange server account information?

To test whether or not you have the correct Exchange server address and accounting information, try the following process.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Can I use my webmail address as the Exchange server address?

No. The webmail URL address you use to access your email via an internet browser is not the same as your Exchange server address.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Are you saving my password?

Yes. When you login in using Exchange we do currently save your password. Your password is encrypted when we save it.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

What versions of Exchange are supported

Microsoft Exchange 2010 or later are supported
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

How do I find my Server domain name?

The "Domain" property helps identify the computer network hosting your Exchange email account.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Do I need to be an admin to connect my Exchange email account to Karbon?

No. You don't need to be an administrator to connect Karbon to your Exchange email account.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago

Do changes in my Exchange account get reflected in Karbon, and vice-versa?

Yes. ​When you send, read, move or delete emails in Exchange, these change actions are synchronized and reflected in your Karbon account.
Erin Jamison avatar
Written by Erin Jamison
Updated over a week ago