Client Tasks won't send if the sender's email has been disconnected. To check if your or your colleague's email has been disconnected, navigate to Main Menu > Settings > Colleagues, and view the 'Email' column.

If your email has been disconnected, check if you have a blue reconnect banner, if so, try reconnecting. If not, please try reconnecting your email by following the steps for your provider.

For Gmail Users

  1. Sign out completely from Karbon, please ensure no Karbon windows are open
  2. Open gmail.com
  3. Go to My Account (from the avatar icon in the top right).
  4. Open “Apps with account access”, then “Manage Apps”.
  5. Click on Karbon, then Remove Access.

Once that’s done, please try reconnecting Karbon again.

For Office 365 Users

  1. Sign out completely from Karbon, please ensure no Karbon windows are open
  2. Sign into O365
  3. Top right click on avatar, My account
  4. On left panel, click on 'App permissions'
  5. You should see 'KarbonHQ', click 'Revoke'

Log into Karbon again at https://app.karbonhq.com and it will ask to reauthorize.

If these steps do not work, please reach out to support reach out to Karbon Support via Main menu > Help & Feedback > Still can't find what you need? and start a new conversation with an agent. Or send us an email directly at support@karbonhq.com.

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