If a problem arises where only one (or several specific users) in Karbon cannot track time (using the QuickBooks Time integration) while others can, the issue typically is the result of archiving a user within QuickBooks Time.

To resolve, please re-create that user in QuickBooks Time using their prior credentials (name and email) and go to: Settings > Connected Apps > QuickBooks Time. Click Save and Sync.

If the problem persists, please contact Support directly from Help & Feedback within Karbon or emailing support at support@karbonhq.com.

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