If you have tracked time against a work item or contact in Karbon but it is not showing in TSheets, it is likely that the work item or contact is no longer connected and/or the code in TSheets has been deleted.

In this case, we suggest following these steps.

  1. Save & Sync the connection between TSheets and Karbon from Settings > Connected Apps > TSheets. This will resync the connection between the two apps and prompt Karbon to re-check for all TSheets codes.
  2. From then, if anyone attempts to track time against a work item or contact that is no longer linked to TSheets, the following message will appear.

3. If you see this message, a new code can then be created, which will re-link the item to TSheets and allow time to be tracked.

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