Automators allow you to adjust settings that update your workflows, tasks and work statuses automatically. To make the most out of Automators, it's important to have a good understanding of workflow statuses.
You control these from Settings > Workflow > select the Automators tab. We recommend firms start with these settings and then make adjustments as desired:
Available automators include:
Choose what status a planned work item will be given when it reaches its start date
Choose what default status an email will be given when it is assigned to someone
Choose what default status a note will be given when it is assigned to someone.
Choose whether the start date for a work item will update when its status is manually changed from Planned to In Progress
Choose what status a new task will be given
Choose whether a work item will have its status update to In Progress when the first task within that work item is marked Completed
Choose to update the status of work when 5 client task reminders have been sent to the client and are still incomplete
Choose whether a work item will have its status marked Completed when all tasks within that work item are marked Completed
Note: you will need to be an Admin user to adjust these Automators and other Settings.
If an Automator has triggered on an item, this activity will display on that item. For example, if a work item's status is updated automatically, the details of this will display on the work item's Timeline.
You can also add Automators within task sections in your work items and templates. Learn how to do this here.