If you have set up an alias email address in your email client, we can update your Karbon account to allow you to choose what address a new email will be sent from. 

Karbon will need to know the details to set this up in your account.

Just drop us a note in Help & Feedback (Main Menu > Help & Feedback > Still can't find what you need?) to start a new conversation with an agent, and give us the following information:

  • Primary email address you use for Karbon

  • Alias email address to be added

  • Would you like this alias to become the default address for messages?

  • Would you like to be able to send messages from this alias (as opposed to only receiving messages)

We'll alert you once we've made the update on our end and you'll be able to click the arrow next next to your default address, and select the email address you would like to use. You may have to log out and back into Karbon to see the change.

Whatever email address you select, your Karbon username will still appear as the sender on your recipient's end. Please also review these articles to understand how your email signature will be used with aliases:

Can I add a different email signature to each of my email aliases?

Are signatures included in all outgoing emails?

Note: this alias feature specifically relates to alias addresses setup in your email client. It does not allow addresses from two different accounts to be merged in a single Karbon login.

However, for firms using Gmail, it is possible to remote manage email accounts on other domains. Here's how. Once you've confirmed in Gmail that your regular email account can send and receive messages on behalf of a remotely managed address, you can submit a request for that address to be added as an alias to your account (as described above). Outlook/Exchange does not currently support this type of remote management.

Further Reading:

Can more than one person triage the same email address?

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