Email comments allow you to add notes against any email in Karbon. You can also use comments to notify chosen team members to bring them into the conversation and carry out discussions right where they make sense.
Commenting on an email
You can choose to add an email comment at the bottom of an email, or from the email options menu.
You can then write your comment in the blue box that appears. You are able to add formatting, emojis, attachments or links.
You also have the option to @mention a colleague, which will send them a notification to bring them into the conversation. When you do this, that colleague will have access to the entire email conversation.
Email comment notifications
When you or a colleague is notified in an email comment with an @mention, you will receive the email in your Triage, with the newest email comment highlighted. You will then have the option to respond to the comment.
Any team members who are already part of the email conversation, or who have been brought into a comment with an @mention will be notified in Triage with all further activity on that email.
If you do not wish to be notified of new comments and activity, you can turn notifications off by clicking the notification toggle. You will only be notified if you are explicitly @ mentioned.
If the email is shared with your team (it appears on a public contact or work timeline), colleagues can turn notifications on for themselves, even if they aren't involved with the email conversation or comments.
Email comment acknowledgements
You also have the ability to acknowledge a comment for instances when you don’t feel a reply is necessary but just a thumbs up to indicate that you either agree or have seen a comment.
Other email comment behavior to note
Everyone on your team who has access to the email will be able to see the entire conversation and all comments.
Any unshared email created prior to April 2018 is a legacy email conversation, and email comments are not available.