Email actions in Triage

When you receive an email you can, as you would in your inbox, reply, reply to all and forward it. You can also add a Cc and Bcc to the email.

However, we recommend additional actions if applicable:

• If the email requires you or someone on your team to take action, consider assigning the email to yourself or a colleague.

• If you need to keep or store the email, consider adding the email to a contact timeline or

• Adding it to a work item

Clearing an email (only done from Triage) is the equivalent of archiving the email in your inbox (we do not delete any emails).

Further Reading:

• Get feedback from Colleagues on new emails and replies prior to sending

• Who can see my Triage?