Below are recommended videos and support articles pertaining to contact management in Karbon.

Contact management videos:

Contact management support articles:

  • Contacts a mess? Missing key data? Chat to our support team from the main menu (Help & Feedback > Still can't find what you need > New conversation) and ask for a download of your client list along with a list of key details you'd like to update.
  • When a new contact comes in Triage, be sure to add that contact to Karbon.  If you use Karbon's Client tasks, don't forget to include the Preferred name.
  • Need to add a new contacts in bulk? Send a request through Help & Feedback for Karbon's assistance or email [email protected] 
  • Make it easy to find a contact. Use contact types to organize your contacts into logical groupings and to filter work using these types.
  • Complex relationships for tax and trusts? Use Client groups to associate like contacts together.
  • Need to use your contacts in bulk for things like email marketing? Use the contact export to get the list and organize leveraging certain fields in Karbon.

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